Privacy Policy
At VCDoctor, Inc. (“VCDoctor,” “we,” or “us”), We take great care with the personal information we collect when you use or access vcdoctor.com and any associated websites, applications, or services that are owned and operated by VCDoctor and have links to this privacy statement (collectively, the “Services”). We are committed to protecting your privacy. This Privacy Policy aims to inform users (also referred to as “Users”) who use our services to research providers or schedule appointments, as well as healthcare professionals (also referred to as “Healthcare Providers”) who use our marketing services and who, along with Users, are collectively referred to as “you” or “your”).
UPON USING OR ACCESSING THE SERVICES IN ANY WAY, YOU AGREE TO THE PRIVACY POLICY’S PRACTICES AND POLICIES, AND YOU HEREBY CONSENT TO OUR COLLECTION, USE, AND SHARE OF YOUR INFORMATION IN THE WAYS LISTED BELOW. YOU MAY NOT USE THE SERVICES IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY. IF YOU UTILIZE THE SERVICES ON BEHALF OF ANOTHER PERSON OR ENTITY (LIKE YOUR EMPLOYER) OR SOMEONE ELSE (LIKE YOUR CHILD), YOU REPRESENT THAT YOU HAVE THEIR PERMISSION TO ACCEPT THIS PRIVACY POLICY. Any use of VCDoctor’s Services is at all times subject to the Agreement (as the term “Agreement” is defined in our Terms of Use, which incorporates this Privacy Policy). Thank you so much for choosing VCDoctor.
HIPAA and PHI
In order to provide the Services to our Healthcare Providers, VCDoctor may gather certain demographic, health, and/or health-related data about Users. This data may be classified as “protected health information,” or “PHI,” and is subject to the Health Insurance Portability and Accountability Act and its implementing regulations (collectively, “HIPAA”). The circumstances are as follows: (i) VC Doctor is offering administrative, operational, and other services to a healthcare provider that is a “Covered Entity” (as defined by HIPAA); and (ii) in order to perform those services, VC Doctor is acting as a “Business Associate” (as defined by HIPAA) of the healthcare provider and receives identifiable information about a user on behalf of the healthcare provider.
HIPAA limits the use and disclosure of PHI while offering special protections for its security and privacy. To learn how your PHI may be used and released, please read your health provider’s Notice of Privacy Practices. Any Personal Data (described below) that is not PHI is not covered by HIPAA. PHI does not apply to personal information that a user gives to VCDoctor while VCDoctor is not serving as a business associate. Creating an account, searching for healthcare providers or available appointments, completing general medical history forms that are not provided by or required by a specific healthcare provider, posting reviews, providing device/IP information, or providing Web Analytics information are just a few examples of the various actions you may take (see below).
Personal Data
The categories of Personal Data that we gather and have collected during the last twelve (12) months are described in detail in the following subsections. Any information that identifies or is related to a specific individual is considered “personal data,” which also includes information that is referred to as “personal information” or “personally identifiable information” in accordance with any applicable laws, rules, or regulations pertaining to data privacy. These subsections also list the categories of third parties with whom we disclose Personal Data, the source of the Personal Data for each category, and our commercial or business reason for obtaining the Personal Data. Further details about those sources and categories are provided below.
COVID-19 Data
The Covid-19 vaccination schedule process may involve the sharing of personal data that a user submits to VCDoctor with local, state, and federal public health authorities. These authorities have the right to ask for or demand information that VCDoctor maintains on your appointments for the Covid-19 vaccination. By using this service, you consent to VCDoctor giving government authorities access to any information about your Covid-19 vaccination, including potentially personal information.
User Personal Data
THE FOLLOWING SUBSECTIONS APPLY ONLY TO USERS. IF YOU ARE A HEALTHCARE PROVIDER, PLEASE SEE THE HEALTHCARE PROVIDER PERSONAL DATA SECTION BELOW.
Categories of Personal Data We Collect
Payment Information: We obtain payment-related information directly from you, including information about the type of payment card you use, its last four numbers, your billing contact information, and your billing email. For transactions, this information is essential. We disclose this information to our reliable service providers for business purposes, particularly Paypal, Stripe, Inc. (“Paypal, Stripe”), our partner for payment processing.
Device/IP Information: When you use our services, automatically obtained data about your device and IP is gathered. This contains the kind of device, operating system, and browser being used, along with your IP address, device ID, and domain server. In addition to third parties including ad networks, analytics partners, service providers, and third-party business partners that are accessed through the services, information is also collected directly from you.
Web Analytics: We use web analytics to collect information about how users interact with webpages, sources and webpages that we recommend them to, non-identifiable request IDs, and other statistics pertaining to how your browser or device interacts with our services. Ad networks, analytics partners, service providers, and other third-party business partners that are accessed through the services will receive this information, which is obtained from you, for business purposes.
Geolocation Data: Your IP address is used to gather geolocation data straight from you. Ad networks, analytics partners, service providers, and other third-party business partners that are accessible through the services are all given access to this information for business purposes.
Other Identifying Information That You Voluntarily Choose to Provide:
We obtain information directly from you that you freely give us, such as passwords and personal data you enter in emails or letters. This data is shared with service providers for commercial purposes.
User Contact Data: We obtain your contact details directly from you, which includes your email address, phone number, mailing address, and first and last name. We exchange this information for commercial purposes with ad networks, healthcare providers, insurance providers, service providers, parties you approve, access, or verify, and health information exchanges.
User Demographic Data: We obtain your demographic information directly from you. This information includes things like your gender and/or gender identity, age, date of birth, zip code, race, and sexual orientation. Service providers, ad networks, healthcare providers, health information exchanges, and others you approve, access, or authenticate are among the businesses with which this information is shared for commercial purposes.
Medical Data: Direct collection is used to gather health-related data, such as details about medical illnesses, healthcare providers visited, visits’ purposes and dates, and your own medical history. This information is shared for business purposes with insurance companies, healthcare providers, service providers, health information exchanges, and parties you authenticate, approve, or permit.
Insurance Information: We obtain information about your insurance directly from you, including the insurance carrier, insurance plan, member ID, group ID, and payer ID. We exchange this information for business purposes with service providers, hospitals, health information exchanges, and other partners you permit, access, or authenticate.
Booking Appointment Data: Information about scheduling an appointment, including the date and time of the visit, the provider, the treatment, and if you are a new patient, is gathered directly from you and other sources. This data is shared with healthcare providers, analytics partners, service providers, and health information exchanges for business purposes.
Social Network Data: Both you and third parties provide information about your social networks, such as your email address, phone number, username, IP address, and device ID. This information is shared for commercial purposes with ad networks, service providers, and parties you verify, approve, or provide access to.
Categories of Data Considered “Sensitive” Under Certain Privacy Laws: Lastly, we recognize that certain data is sensitive in accordance with privacy rules. This covers personal data including sexual orientation, health, and account username and password. You may be confident that this private information is treated with the highest care and shared only with reputable service providers, insurers, healthcare providers, and health information exchanges, as well as other parties you approve, access, or authenticate when needed for business needs. We take the security of your data and privacy very seriously.
Categories of Sources of Personal Data from You: Your personal information is collected in a number of ways, beginning with direct interactions when you register for an account or use interactive features like looking up healthcare providers or open appointments, or filling out your medical history before seeing a healthcare provider. In addition, adding data to the database involves filling out free-form text boxes, answering quizzes, and polls, and publishing reviews. Emails and other direct correspondence with us become an invaluable source of information as well.
Moreover, cookies—which keep track of your online actions and preferences—automatically gather personal data when you use the services. Certain apps and software can be downloaded in order to receive data from your computer, such as information about your current login status and whether you are available for updates or alerts. Location and mobile device data may also be collected if you use our mobile application or a browser that supports location sharing. Outside of your direct encounters, contributions from other parties are quite important.
From Third Parties: In order to provide customer support and analyze your interactions with the services, service providers are hired. They also play a key role in the creation of user profiles and lead generation, which deepens our understanding of user engagement.
Analytics partners work together to share information about website traffic and service usage, which helps with service marketing and optimization.
Healthcare providers also play a significant role in this process, exchanging pertinent information to make arranging appointments easier and increase the effectiveness of the appointment scheduling procedure.
If you sign in with a third-party website or enter your credentials, social networks come into play since data and content from those accounts could be transferred to your account with us.
Advertising partners support marketing and promotional initiatives by providing insights into user engagements with services, ads, or messages.
Essentially, there are many different types of personal data sources, such as direct user interactions, automatic data gathering, and contributions from different third parties, all of which work together to create a full picture of user participation and preferences.
How We Share Your Personal Data We may occasionally release your Personal Data to different companies for particular business purposes while we are conducting business. These entities are divided into many categories, and each one contributes in a different way to the upkeep and improvement of our services.
Service Providers: Our partner for payment processing, Stripe, Inc. (“Stripe”), is one of our reliable service providers. Your voluntary payment card information is gathered by Stripe, which guarantees safe and effective payment processing. Please refer to Stripe’s terms of service and privacy policy for further information on how they use and store personal data.
In order to identify and protect against security events, harmful activities, fraud, and illegal actions, we also hire security and fraud prevention consultants. They are also in charge of bringing charges against those who engage in these kinds of actions.
Numerous suppliers, such as those in the areas of hosting, technology, communications, fulfillment, data storage, analytics, insurance verification, and staff augmentation, help us further with our operational services. Their participation is essential to carrying out a number of operational tasks, including data storage, security measures, hosting, billing, fulfillment, insurance verification, and web service analytics, as well as to enabling our users to access particular features, services, or functionalities.
Additionally, they aid in the debugging procedures, guaranteeing the finding and fixing of mistakes that can jeopardize our services’ intended functionality.
It’s important to note that any brief, transitory usage of personal data is completely restricted to the ongoing conversation and isn’t used by a third party to create a user profile or alter the user experience in any way after the first engagement.
Additionally, a variety of tasks are carried out by our service providers on our behalf, such as account maintenance and servicing, customer support, order processing and fulfillment, customer information verification, payment processing, financing, advertising and marketing services, analytic services, and other services on behalf of the company or service provider. They also conduct internal research for technology advancement and demonstration, as well as actions to confirm or uphold the security and quality of our services.
Essentially, the goal of our partnership with service providers is to improve the general quality, security, and operation of the services we offer to our customers.
Selected Recipients: Analytics partners are essential to our understanding of how users find and use the platform since they track user interactions with our services.
In addition to auditing related to current interaction and concurrent transactions, such as counting ad impressions to unique visitors, confirming placement and quality of ad impressions, and auditing compliance with this specification and other standards, ad networks are engaged for the purpose of ad customization and serving.
When consumers decide to book appointments using our services, Healthcare Providers are the ones that receive Personal Data. For instance, data is shared appropriately if a user fills out a Medical History Form ahead of time and chooses to share it with the healthcare provider of their choice. This sharing also applies to users who choose to use our services for analysis and referrals regarding possible medical conditions or treatments, as well as emergency scenarios.
Insurance providers acquire Personal Data in order to evaluate eligibility, ascertain cost-sharing responsibilities, and request details about benefit plans on behalf of consumers.
User information is sent to Health Information Exchanges and affiliated organizations, like Regional Health Information Organizations, to improve the safety and accessibility of data for healthcare professionals. The goals of these groups are to raise the standard, effectiveness, and safety of patient-centered treatment.
Parties You Authorize, Access, or Authenticate: There are situations in which Personal Data may be purposefully made public. For example, any information disclosed in an online forum or review posting is deemed public and not private. It is recommended that users carefully evaluate whether to share any Personal Data in these public areas, since it might be viewed and gathered by unaffiliated third parties.
Additionally, users can choose to provide specific Personal Data to other business partners that they can access via our services. When users decide to use external services to log in to the services, this happens. In this case, the disclosure is made expressly to satisfy the original purpose for which the data was given to us.
Healthcare Provider Personal Data
Payment Information: Regarding payment-related data, we gather facts like the kind of payment card, the last four card digits, the billing email address, and the billing contact information. You are the primary source of this data, which we share with some service providers, most notably our payment processing partner, for business purposes., Paypal & Stripe, Inc. (“Stripe”).
Device/IP Information: We collect information about devices and IPs, including IP addresses, device IDs, domain servers, and the kind of device, operating system, or browser that was used to access the services. We share the data you submit with ad networks, analytics partners, service providers, and other third-party business partners that can be accessible through the services for commercial purposes.
Web Analytics: Web analytics data comprises of webpage interactions, non-identifiable request IDs, referring webpages/sources via which you access the services, and statistics related to the device/browser interaction with the services. Ad networks, analytics partners, service providers, and other third-party business partners that are accessed through the services will all receive this information from you.
Geolocation Data: Among the data we gather is geolocation information derived from IP addresses. This data is contributed to by you and third parties as well. It is shared for business purposes with ad networks, analytics partners, service providers, and third-party business partners that can be accessible through the services.
Other Identifying Information That You Voluntarily Choose to Provide:
Your freely supplied information is gathered. Examples of this include passwords and other unique identifiers, personal information you provide over the phone or in emails, and personal data you supply in letters. This data is shared with service providers for commercial purposes.
Healthcare Provider Contact Data: First and last names, email addresses, phone numbers, and mailing addresses are among the contact details of healthcare providers that are obtained from you and shared for business needs with ad networks, service providers, insurance companies, healthcare providers, health information exchanges, and parties you authorize, access, or authenticate.
Healthcare Provider Demographic Data: You provide demographic information about healthcare providers, including your gender and/or gender identity, age, date of birth, zip code, race, sexual orientation, and spoken language. Service providers, ad networks, healthcare providers, health information exchanges, and parties you authorize, access, or authenticate may receive this information for business purposes.
Professional License Information: For commercial objectives, information regarding healthcare professionals’ specializations, certificates, and educational background is obtained from you and shared with service providers.
Categories of Data Considered “Sensitive” under Certain Privacy Laws: Sensitive information derived from you, including your sexual orientation and unique identifiers like your account login and password, may be shared for commercial purposes with ad networks, healthcare providers, service providers, parties you approve, access, or verify, and healthcare providers.
Categories of Sources of Personal Data From You: There are several situations in which you give us information directly. This primarily occurs when you register for an account on our platform and initiate direct communication. Furthermore, your interaction with us includes times when you correspond with us via email or make other first contact. Your direct contributions serve as a fundamental source of personal information.
When Using the Services, Automatic Collection of Personal Data: When you use our services, we automatically gather personal information. This includes information gathered by cookies, which improves our comprehension of your interactions. Additionally, if you download and install any of the particular software or apps we offer, your computer device may provide information to us. Providing pertinent services, such as updates or alert alerts, is made easier with the use of this data. We might also get information about your location and mobile device if you choose to use our mobile application or a browser that supports location sharing.
From Third Parties: We gather data from other parties in addition to directly obtaining information from users. In order to help us analyze your interactions with the services and offer customer support, service providers are essential to this. These suppliers also aid in the development of user profiles and lead generation.
Our analytics partners work with us to provide information about website traffic and service usage, which helps us market and optimize our services more successfully.
Public or Government Records: We might use data from public sources or the government for onboarding and provider verification. This guarantees a thorough and precise comprehension of the licenses and certifications held by medical professionals connected to our platform.
Partners in Advertising: Among the service providers in our network are those with expertise in marketing and promotion. We receive useful data about your interactions with our services, ads, or emails from these advertising partners. Through this partnership, we are able to better customize our marketing efforts to match the tastes and habits of our users, which improves their overall experience.
How We Disclose Your Personal Data Under some conditions, we might share your Personal Data with different kinds of service providers and other outside parties, each of which has a different purpose for doing business.
Service Providers: Your willingly submitted payment card information is collected as part of our partnership with service providers, including payment processors like Stripe, Inc. (“Stripe”), in order to process payments. To get complete information on how Stripe uses and stores your Personal Data, it is imperative that you consult their terms of service and privacy policy.
Furthermore, security and fraud prevention specialists help with the identification and investigation of security incidents, defense against malevolent activity, and prosecution of individuals involved.
Providers of technology, communications, hosting, fulfillment, data storage, analytics, insurance verification, and staff augmentation work together to provide operational services (like web service analytics, billing, hosting, fulfillment, data storage, security, and insurance verification) and/or to make certain services and features available to our users. This includes services carried out on our behalf, such as account maintenance, customer service, order processing, payment verification, financing, advertising, marketing, and analytic services; and the short-term use of Personal Data that is not used by another party to create a User profile or otherwise alter your user experience outside of the current interaction. Their efforts also include internal research for technology advancement and initiatives to confirm or uphold the security and caliber of our services.
Selected Recipients: Analytics partners are essential to our understanding of how users find and use the platform since they track user interactions with our services.
Ad networks are then called upon to customize and serve ads as well as audits pertaining to an ongoing interaction and ongoing transactions. These audits may include, but are not restricted to, calculating the number of ad impressions for each unique visitor, confirming the placement and caliber of ad impressions, and conducting an audit to ensure compliance with this specification and other standards.
In order to improve the security and accessibility of data for healthcare providers, entities like Health Information Exchanges and associated organizations are active in the collection and organization of user information. Their objective is to make health information more accessible, which will ultimately increase patient-centered care’s effectiveness, safety, and quality.
Parties You Authorize, Access, or Authenticate: Certain Personal Data is shared with third parties only when you give permission for them to do so through our services. This happens when you opt to access the platform through any service, and the information is disclosed in a way that explicitly satisfies the purpose for which you gave it to us. This procedure guarantees a smooth and safe integration of outside services that corresponds with the information-sharing goals you have in mind.
THE FOLLOWING SECTIONS APPLY TO ONLY TO USERS.
Legal Obligations
As stated under “Meeting Legal Requirements and Enforcing Legal Terms” in the above sections on “Our Commercial or Business Purposes for Collecting Personal Data,” we may disclose any Personal Data that we collect to third parties in connection with any of the aforementioned activities.
Business Transfers In the event of a merger, acquisition, bankruptcy, or other event where a third party takes over full or partial control of our business, all Personal Data may be transferred to such third party. We will try our best to let you know if any of these things happen so that your information isn’t exposed to new privacy and security procedures and rules.
Data that is Not Personal Data From the Personal Data we collect, we may extract aggregated and/or de-identified data, including by deleting information that allows the data to be uniquely linked to a specific user. For our legitimate business objectives, such as analyzing, developing, and improving the Services and promoting our business, we may use such aggregated, de-identified, or anonymized data and share it with third parties; provided, however, that we will not release such data in a way that might identify you.
Tracking Tools, Advertising, and Opt-OutThe following sections provide additional information about how we collect your Personal Data.
Information Collected Automatically Cookies and related technologies, together called “Cookies,” are used by the Services to allow our servers to identify your web browser and gather information about your visitation and usage patterns. These technologies include pixel tags, web beacons, clear GIFs, mobile IDs, and JavaScript. We use this information to operate and enhance our Services, identify trends, and learn more about and market to our user base. For example, we use Cookies to measure performance, store authentication status so that credentials don’t need to be entered again, modify user experiences with the Services, track navigational patterns, and employ analytics and fraud protection to tailor the Services or customize advertisements. Cookies are text files or other little bits of data that are stored on your computer, tablet, phone, or other device when you use it to access our services. We might also add information from third parties, such as those who have set their own Cookies on your device(s), to the data we already have on you.
We use the following types of Cookies:
1. Essential Cookies In order to give you the features or services you have requested, essential cookies are needed. For instance, you can log into our Services’ secure sections with the use of certain Cookies. Certain features and services might not function if these Cookies are disabled.
2. Functional Cookies Functional cookies help us remember your preferences over time, keep track of your choices and settings related to our services, and identify you when you visit us again. These cookies enable us to address you by name, customize our content for you, and keep track of your choices (such the language or location you prefer).
3. Performance/Analytical Cookies Through the collection of data on the number of visitors to the Services, the pages they view, the length of time they spend viewing a page, mouse clicks, mouse movements, scrolling activity, and text entered into the Services, Performance/Analytical Cookies enable us to better understand how users interact with our offerings. In order to enhance our advertising campaigns and the content for users who interact with our advertisements, performance and analytical cookies also assist us in tracking the effectiveness of our campaigns. For instance, cookies are used by Google Inc. (“Google”) in relation to its services for Google Analytics. The Google Analytics Terms of Use and the Google Privacy Policy govern how Google may use and disclose data about your visits to the Services that it collects. You have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page or the Google Analytics Opt-out Browser Add-on page.
4. Retargeting/Advertising Cookies Advertising and Retargeting Cookies gather information about your online activities and pinpoint your interests so we can show you relevant advertisements. Please refer to the “Information about Interest-Based Advertisements” section below for further details on this.
5. Web Beacons Web Beacons (e.g., clear GIFs or pixel tags) are little visual image files that are embedded in an email or webpage and may be used to gather data about how our services, the websites of particular advertisers, and our emails, newsletters, and special promotions are used. We are able to assess the number of users accessing the Services, opening emails, and using the web services of certain publications thanks to the data gathered by Web Beacons. Furthermore, it enables us to improve our interest-based advertising, which is covered in more detail below.
6. Mobile Device Identifiers VCDoctor uses mobile device identifiers to get more data about the demographics and online habits of its users. Mobile device identifiers are files kept on mobile devices that can be used to track data and devices, as well as activities carried out on and through them and the installed apps. Mobile device identifiers make it possible to collect Personal Data, including address, location, media access control, and tracking information. This information can include, but is not limited to, IP address, domain server, type of device(s) used to access the services, web browser(s) used, webpage you referred from to access the services, additional statistics, and details about how your browser or device interacted with the services.
7.Cross Device Matching In order to ascertain whether users have engaged with content on various devices and to associate those devices, we might collaborate with partners who examine device activity data and/or depend on your data (such as demographic, geographic, and interest-based information). To augment this study, we might additionally give these partners de-identified data. We may use this information to further evaluate how Services are used across devices or to show tailored adverts on devices we think are related.
You have the option to accept or reject cookies using the options on your web browser. Depending on your browser software, you can choose how each new cookie is accepted, but most browsers include an option to switch off the cookie feature, which will stop your browser from receiving new ones. Additionally, by turning on the relevant setting on your mobile device, you might be able to refuse mobile device identifiers. All cookies that are currently installed on your computer can also be removed. While accepting VC Doctor’s Cookies is completely optional, you might need to manually change certain options each time you use the Services if you block, reject, or remove them. This is because some features might not perform as intended.
Go to the “preferences” or “options” area of your browser’s menu to see what Cookie settings you can change. Please click this link to learn more about cookies, including how to manage and remove them.
The “Do Not Track” feature in your browser lets you tell website, web application, and service operators that you don’t want them to monitor specific aspects of your online activity over time and across various websites. There is presently no industry consensus over what constitutes a Do Not Track signal, and not all browsers offer a Do Not Track option. Please be aware that, similar to many website operators, we do not currently implement “Do Not Track” requests received from a browser due to these reasons and our usage of Cookies.
Information about Interest-Based Advertisements
Through the Services, we might offer advertisements as well as permit third-party ad networks, such as ad agencies, ad servers, ad technology providers, and research companies, to do the same. These ads, referred to as “interest-based ads,” may be shown to individuals who exhibit particular behaviors or interests, or who fall into specific general profile categories. You may give us information for Interest-Based Ads (including Personal Data), or we may get it from your online behavior or from the usage habits of certain users on the Services and/or third-party services. IP address, mobile device ID, operating system, browser, webpage interactions, geographic location, and demographic data, such gender and age range, are a few examples of this kind of information. Tracking users’ actions across time and on unaffiliated properties, including when they leave the Services, may be used to collect this kind of data. In order to achieve this, you may get Cookies—including Web Beacons—from an ad network via the Services from us or our service partners. Ad networks may offer anonymized, aggregated auditing, research, and reporting to us and our advertisers thanks to Web Beacons. VC Doctor uses this data to better understand the demographics and online habits of our users. Additionally, web beacons allow ad networks to show you customized adverts when you visit other websites. Ad networks can read, modify, or store their own Cookies on your browser with Web Beacons, much like if you had requested a webpage from their website.
We adhere to the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (“DAA”). A number of media and marketing associations have created an industry self-regulatory program through the DAA and Network Advertising Initiative (“NAI”) to provide users with more control and insight into customized ads across various websites and properties. Please visit the DAA’s or NAI’s User opt-out pages, which are located here, to make decisions about Interest-Based Ads from participating third parties, including to opt-out of receiving behaviorally targeted advertisements from participating organizations. Alternatively, install the DAA’s App Choice app (available for iOS and Android) on your mobile device. An “opt-out” cookie will be installed on your computer, tablet, or mobile device when you utilize these opt-out options, signaling to the companies that NAI and DAA are members that you do not wish to receive Interest-Based Ads. You might have to re-opt-out if you erase Cookies from your computer, tablet, or mobile device. Please click this link to learn how to disable interest-based ads on mobile devices. To use these, opt-out options, you will have to choose which browser and device to use.
Please be aware that you can continue to view non-interest-based (i.e., non-targeted at you) VCDoctor adverts even after you have opted out of interest-based ads. Furthermore, choosing to opt out does not prevent VCDoctor from employing tracking technologies. Even if you have chosen not to receive interest-based advertising, VCDoctor may nonetheless gather data about your usage of the Services and use that data to display advertisements to you.
Data Security
We care about the security of your personal information. Using the proper physical, technological, organizational, and administrative security measures, we aim to prevent unauthorized access, use, and disclosure of your Personal Data. These measures vary depending on the type of Personal Data we process. In order to safeguard the Personal Data that you provide to us, both during transmission and in storage, we make an effort to adhere to widely recognized industry standards. For instance, the Services enable the encryption of Personal Data through the use of industry-standard Secure Sockets Layer (SSL) technology. We use servers both domestically and internationally to store and handle your information. We keep up what we believe to be industry-standard archival and backup methods. Additionally, you should limit access to your computer, device, and browser; choose and safeguard your password and/or other sign-on procedures; and sign off from your account after using it. All of these actions will help protect your data. Please be aware that no method of transmitting data over the Internet or storing data is completely secure, despite our best efforts to safeguard the security of your account and other data that we hold in our records, such as by storing Personal Data in a secure operating environment that is not accessible to the public. We cannot and do not guarantee the total security of any data you share with us. Moreover, we disclaim all liability for any loss, theft, damage, or unintentional disclosure of your content or information, unless mandated by law.
We may attempt to notify you of any developments if, at any point during or after our relationship, we suspect that the security of your Personal Data may have been compromised. We shall make every effort to tell you as soon as practicable under the circumstances if a notification is necessary. We may send you an email to the most recent email address you have supplied us in your user profile, if we have that information. Please make sure your account’s email address is current. That email address is something you may change at any time in your account profile. You can print any notice you receive from us so you have a copy. You must use email application software on your computer, mobile device, or other device to check your email account in order to receive these notices.
You consent to our use of e-mail as a means of such notification. If you prefer for us to use the U.S. Postal Service to notify you in this situation, please e-mail us at
info@vcdoctor.com
. When submitting your request, please make sure to include your address. This choice is yours to make whenever you’d like, and it will take effect for any alerts we send out after a fair amount of time for us to handle your request. Additionally, you can use this email address to get a free print copy of the electronic notice we gave you about the compromise of your personal data.
Data Retention We keep your personal information for as long as is required to deliver our services, run our business, or fulfill any other commercial reason for which we collected it. We take into account the source of the data, the reason for collection, the sensitivity of the data, and our need for the personal information when determining the length of time to retain it for a given category of data. Sometimes we need to keep Personal Data longer in order to fulfill our legal requirements, settle disputes or collect unpaid fees, deliver our services, or for other reasons allowed or mandated by relevant laws, rules, or regulations. In addition, we might keep information that does not directly identify you in an aggregated or anonymized form. For example:
- >As long as you have an account with us, we save your login details and information.
- For as long as it takes us to make sure our systems are operating correctly, effectively, and efficiently, we keep your device/IP data.
- In accordance with our responsibilities under our Business Associate Agreements with Covered Entities and HIPAA, we preserve any protected health information (PHI).
Children’s Privacy
Children under the age of thirteen are not targeted by the Services and are not supposed to utilize them. Please do not attempt to register for, use, or send us any Personal Data if you are under the age of thirteen. You attest that you are older than 13 by using, accessing, and/or submitting information to or through the Services. We do not intentionally gather or request Personal Data from children under the age of 13, as stated in the Terms of Use. We will only use a child’s (or parent’s or legal guardian’s) Personal Data to respond directly to them and inform them that they are not permitted to use the Services if we discover that we have received any Personal Data from a child under the age of 13 without first obtaining their parent’s verified consent. The Personal Data pertaining to that kid will thereafter be deleted by us. Please email us at info@vcdoctor.com if you think that a child under the age of 13 may have given us Personal Data.
You may only use the Services with permission from or under the supervision of your parent or legal guardian if you are under the age of majority in your place of residence and are currently thirteen (13) years old. If you are a parent or legal guardian, you may use the Services on behalf of a minor child in accordance with the Agreement. As further specified herein, any information you give us while utilizing the Services on behalf of your minor child will be handled as personal data.
You consent to VC Doctor contacting you for any correspondence made in connection with the provision of the Services or any legally mandated contacts if you use the Services on behalf of another individual, regardless of age. Furthermore, you consent to sharing or forwarding any such communications to anybody on your behalf who you are using the Services for.
How We Use Information That is Neither Personal Data nor PHI Certain information that VCDoctor gathers might not be considered either PHI or Personal Data; examples of this would be information that is aggregated from PHI or Personal Data or that does not contain any identifiable information when it is first collected. Any use of this data that is allowed under relevant legislation may be made by us, including but not limited to researching who utilizes VCDoctor and developing new ways to provide digital healthcare.
Controlling Your Personal Data & Notifications By signing in and gaining access to your account, if you are a registered user of the Services, you can edit some Personal Data or account details. Please send an email to
info@vcdoctor.com if you would like to cancel your account. As soon as it is reasonably practicable, VCDoctor will make an effort to remove your account. However, please be aware that VC Doctor retains the right, in accordance with our internal data retention policies and procedures, to keep information from closed accounts.
If any of your account’s data is misplaced, stolen, or used without authorization, you have to let us know right once.
California Rights and Disclosures California residents have particular rights regarding their personal information under the California Consumer Privacy Act of 2018 as revised by the California Privacy Rights Act (“CCPA”). For information on how to exercise these rights, please refer to the section below titled “Exercising Your Rights.” This section outlines your rights under the CCPA and provides instructions on how to use them. Please get in touch with us at if you have any questions regarding this area or whether any of the following pertains to you. info@vcdoctor.com and indicate “California Rights” in the subject line of your communication.
Access You have the right to inquire about specific details regarding how we have collected and used your personal data during the previous 12 months, such as the following:
- The kind of personal information we have gathered about you.
- The types of sources that were used to get such personal information.
- The categories of third parties with whom we have shared your personal information;
- The particular pieces of personal information we have gathered about you; • The business or commercial purpose for obtaining or selling your personal information.
Deletion You are entitled to ask that the Personal Data we have on file about you be deleted. This right is subject to specific exceptions under the CCPA. For instance, we might need to keep your Personal Data in order to fulfill your request for services, complete a transaction, or carry out another action. Your deletion request may be rejected if it falls under one of these exclusions.
Correction You are entitled to request that any erroneous Personal Data we may have about you be corrected. This right is subject to specific exceptions under the CCPA, such as where we determine that your personal data is accurate after considering all relevant facts. We have the right to reject your correction request if it falls within one of these exclusions.
Processing of Sensitive Personal Information Opt-Out We gather what the CCPA refers to as “Sensitive Personal Information,” which is Personal Data. California residents have the right to request that we limit the use or sharing of their Sensitive Personal Information (“Right to Limit”) because we use or disclose it for purposes other than those listed in section 7027(m) of the CCPA regulations. According to Section 1798.140, paragraphs (2), (4), (5), and (8), as well as the CCPA regulations, California residents have the right to restrict the use of Sensitive Personal Information collected by a business to that which is necessary to perform the services or provide the goods that an average consumer would reasonably expect when requesting those goods or services.
Personal Data Sharing or Selling When a firm “shares” or “sells” Personal Data to third parties for the purpose of cross-contextual behavioral advertising, California residents are entitled to specific protections under the CCPA. These kinds of “sharing” are likewise regarded as “selling” under the CCPA’s regulations. As a result, we have sold and exchanged the Personal Data listed above in order to enable cross-contextual behavioral advertising:
Web analytics or other comparable network activity data
demographic data
Our Services contain Cookies from specific third parties, as mentioned in the section above under “Tracking Tools, Advertising, and Opt-Out.” These Cookies give those third parties access to data about your usage of our services that is connected to your device or browser. These outside parties might utilize your information to show you relevant advertisements on our services or on other websites you browse. Sharing your data for online advertising purposes via third-party Cookies may be deemed a “sale” of information under the CCPA. You can choose not to have your data sold or shared by following the guidelines in this section.
The following types of third parties are recipients of our Personal Data sharing:
Partners in advertising
We have disclosed your Personal Data to the above-mentioned categories of third parties during the last 12 months in order to: • Market and market the Services; • Display advertisements to you, including interest-based or online behavioral advertising.
We won’t ask you to renew the sharing of your personal data for at least a year after you’ve completed an opt-out request. We do not, as far as we are aware, share the personal information of minors younger than sixteen.
We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA.
We promise not to treat you unfairly if you use the CCPA to assert your rights. If you exercise your rights under the CCPA, we won’t refuse to supply you our goods or services, charge you a different price or rate, or give you goods and services of a poorer quality. Financial Incentives
We appreciate your data at VCDoctor since it helps us better understand your interests and goals and enhances our offerings to better meet your needs. We might occasionally provide a monetary reward for taking part in our user study. Our assessment of the estimated value of your data informs the cash incentive we provide. You might be requested to provide personal information in surveys, questionnaires, or through your account if you take part in the study. We will never sell or disclose the personal information you provide to us for this research with outside parties; it will only be utilized internally to enhance our offering.
Your involvement in the study gives us permission to gather the following types of personal data about you:
- Identifiers, including your name, address, email address, internet protocol address, account name, social security number, driver’s license number, passport number, and other comparable identifiers; they can also be found online.
- Features of classes that are protected by federal or California law.
- Commercial data, including goods and services you have bought, received, or contemplated, as well as any past or current patterns of consumption.
- Information about your interactions with advertisements, websites, apps, and other online content, as well as your search and browsing histories, via the internet or other electronic networks.
- Data on geolocation.
- Information that is auditory, electronic, visual, thermal, olfactory, or comparable. We might, for instance, gather your voice recordings.
- Information on a profession or job.
- Education information, which the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) defines as information that is not publicly available personally identifiable information.
- Inferences made from any of the aforementioned types of personal information. • Any additional personal information you may provide in a free-form area on our surveys or forms.
Other California Resident Rights Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes. To submit such a request, please contact us at info@vcdoctor.com
Virginia Resident Rights and Disclosures
The Virginia Consumer Data Protection Act (“VCDPA”) outlines your rights if you live in Virginia. For information on how to exercise these rights, please refer to the section below titled “Exercising Your Rights.” Please be aware that in the course of providing our customers with certain services, we may process the personal data of their end users or employees. To discuss your rights regarding such data, please get in touch with the organization that initially received your personal information if we are processing it as a service provider. Furthermore, kindly be advised that these rights are subject to specific limitations and exclusions under relevant law, which may allow us to refuse your request or need it.
If you live in Virginia and there are any discrepancies between this part and any other privacy policy provision, the section that protects personal data the most will take precedence. Please get in touch with us at if you have any issues regarding this section or whether you are entitled to any of the following rights.
info@vcdoctor.com
and indicate “Virginia Rights” in the subject line of your communication.
Access You have the right to see your personal data and to request confirmation of whether we are processing it.
Correction You have the right to have errors in your personal data corrected, to the extent that doing so is acceptable given the nature of the data and the purposes for which we are processing it.
Portability To the extent that it is technically possible, you have the right to request a copy of your Personal Data in a machine-readable format.
Deletion You have the right to delete your Personal Data.
Opt-Out of Certain Processing Activities
You can choose not to have your personal data processed for the purpose of targeted advertising. As covered in the section under “Personal Data Sharing” of the “California Rights” section of this Privacy Policy , For the goal of targeted advertising, we process your personal data. Please visit the to choose not to have your personal data processed by us for purposes of targeted advertising. “Exercising Your Rights” section
- You can choose not to have your personal information sold. As per the VCDPA, we do not currently sell your Personal Data.
- If appropriate, you have the right to refuse to have your Personal Data processed for the purpose of profiling in support of decisions that have a substantial impact on your legal situation or other matters.
Appealing a Denial If, after receiving your request in compliance with this provision, we decline to act upon it within a reasonable amount of time. In order for us to identify the initial request and confirm that you are the person it is about, you must: (1) include enough information in your appeal; and (2) describe the reasons behind your appeal. Please be aware that the rights and obligations you have under the VCDPA will apply to your appeal. After we receive your request, we will address your appeal within sixty days. You have the right to use the following channels to get in touch with the Virginia Attorney General if we reject your appeal. here You may appeal a decision by us using the following methods:
Email us at: info@vcdoctor.com
Call us at: (+1)949-340-7490
Colorado Rights and Disclosure Residents of Colorado are entitled to the protections outlined in the Colorado Privacy Act (“CPA”). For information on how to exercise these rights, please refer to the section below titled “Exercising Your Rights.” Please be aware that in the course of providing our customers with certain services, we may process the personal data of their end users or employees. To discuss your rights regarding such data, if we are acting as a processor processing your personal data, you should first get in touch with the organization that originally obtained it. Furthermore, kindly be advised that these rights are subject to specific limitations and exclusions under relevant law, which may allow us to refuse your request or need it. If you live in Colorado and there are any disputes between this part and any other privacy policy provision, the section that protects personal data the most will take precedence. Please get in touch with us at if you have any issues regarding this section or whether you are entitled to any of the following rights. info@vcdoctor.com and indicate “Colorado Rights” in the subject line of your communication.
Access You have access to and the right to request confirmation of whether we are processing your personal data.
Correction You have the right to have errors in your personal data corrected, to the extent that doing so is acceptable given the nature of the data and the purposes for which we are processing it.
Portability You have the right to request a copy of your Personal Data in a machine-readable format to the extent technically feasible.
Deletion You have the right to delete your Personal Data.
Opt-Out of Certain Processing Activities
You have the right to opt-out of the processing of your Personal Data for targeted advertising purposes and disclosures of your Personal Data which constitute a “sale.” As discussed in the
“California Right” section of this Privacy Policy (specifically, see “Personal Data Sharing or Selling”)
, we may process your Personal Data for targeted advertising purposes, and some of our data sharing relationships may constitute a “sale.” To opt-out of such processing activities, please see the
“Exercising Your Rights” section
You have the right to opt-out to the sale of your Personal Data. We do not currently sell your Personal Data as defined under the CPA.
You have the right to opt-out from processing your Personal Data for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects to you, if applicable.
Appealing a Denial If, after receiving your request in compliance with this provision, we decline to act upon it within a reasonable amount of time. In order for us to confirm that you are the individual the request was made for and to identify the original request, you must: (1) include enough information in your appeal; and (2) describe the reasons behind your appeal. Please be aware that the rights and responsibilities you have under the CPA will apply to your appeal. After receiving your request, we will reply to your appeal within forty-five days. You may use the procedures outlined below to get in touch with the Colorado Attorney General if you have any questions concerning your appeal. You have the following options for appealing a decision made by us:
Email us at: info@vcdoctor.com
Call us at: (+1)949-340-7490
Exercising Your Rights
In order to use your rights under the CCPA, VCDPA, or CPA as previously mentioned, you must send us a request that, among other things, (1) contains enough information to confirm that you are the person about whom we have collected personal data and, (2) is detailed enough for us to comprehend, consider, and act upon. A request will be deemed “valid” if it satisfies both of these requirements. Only the Personal Data submitted in a Valid Request will be used by us to confirm your identity and fulfill your request. An account is not required in order to make a valid request.
We shall reply to your legitimate request within the time frame stipulated by law. If you submit one or more valid requests, we won’t charge you a fee unless they are excessive, repetitive, or obviously baseless. Before fulfilling your request, we will advise you of the cost and provide an explanation if we decide that your valid request requires one.
To the degree that you are granted rights, you may use the following techniques to submit a Valid Request:
- You can use the following techniques to submit requests for access (via portable copy or otherwise), deletion, and correction:
- If you have an account with us, you may make a request by going to your account settings and selecting the “Data Privacy” tab.
- If you do not currently have an account with us, kindly fill out the form here. in the “Privacy Settings” at https://www.vcdoctor.com/privacy-policy
If you have an account with us, you can opt-out through the “Data Privacy” tab in your account settings. You can visit the “Privacy Settings” page at https://www.vcdoctor.com/privacy-policy If you have questions or difficulty submitting a Valid Request, you can call us at (+1) 949-340-7490 or email us at info@vcdoctor.com
Changes to this Privacy Policy We maintain the right, at any moment, to change our privacy statement as we see fit. We will email you notices of changes to the Privacy Policy or post notices on the home page of our website. The Privacy Policy in force at the time such information is acquired governs how we use the data that we collect.
Contact InformationPlease do not hesitate to contact us at: if you have any questions or concerns about this Privacy Policy, the methods in which we collect and use your Personal Data, your choices, or your rights regarding such use.
E-mail: info@vcdoctor.com
Address: 6575 Hollis Street Corona, CA 92880, US
Phone: (+1)949-340-7490
